WE'D LOVE TO HEAR FROM YOU

EMAIL

hello@basecampnorthlakes.co.uk

Mon - Fri 9am - 5pm

ADDRESS

Basecamp North Lakes,
Cocklakes House,
Troutbeck,
Penrith,
Cumbria,
CA11 0SG

@basecampnorthlakes

Please note: our enquiry inbox is monitored Monday-Friday. If you are making a booking enquiry over the weekend, please call the café directly on 017684 83322.






    FAQS

    Just get in touch via our contact form, email: hello@basecampnorthlakes.co.uk, or call the cafe on 017684 83322 or the office on 017687 78328.

    Please note, the office is closed at the weekends so if you’d like to make a new booking or amend a booking during the weekend then please call the cafe on 017684 83322.

    Basecamp is home to Alpacaly Ever After, a social enterprise that rescue and re-home alpacas and llamas. They offer activities with the alpacas most days which you can read all about including the prices at the link below.

    Click Here!

    Booking is essential for all activities so to book in please head over to their website at alpacalyeverafter.co.uk

    If you’re not wanting to get up close and personal then the herd can be seen from the footpaths at Basecamp, we only ask that you not go onto the fields with them.

    Yes dogs are allowed in the cafe (greenhouse seating section only) but we don’t allow them in the farm shop unfortunately unless as a service animal.

    If you experience any issues at all with your order please just get in touch at sales@basecampnorthlakes.co.uk and we’ll resolve as soon as we can 🙂

    Mess Hall | Cafe

    Monday – Saturday | 9am – 4:30pm
    Breakfast | 9am – 11:30am
    Lunch | 12pm – 3pm

    Sunday | 9am – 3:30pm
    Breakfast | 9am – 11:30am
    Sunday Lunch | 12pm – 2:30pm

    Provisions | Farm Shop

    Monday – Saturday | 9am – 6pm
    Sunday | 9am – 5pm

    Yes, absolutely! We’re still setting up our online shop for food orders so in the meantime just email your order to hello@basecampnorthlakes.co.uk, use the contact form or call us at the cafe – 017684 83322, or the office 017687 78328.

    If enquiring via email be sure to leave a contact number in case our team need to discuss anything with you 🙂

    Our cafe is accessible for wheel chair users and those with mobility issues, we have plenty of parking with tarmac access to the cafe and disabled access toilet. Drop off and collection is possible a few meters from the entrance if need be also. If you have any further questions or concerns please get in touch at hello@basecampnorthlakes.co.uk, use the contact form or call us at the cafe – 017684 83322, or the office 017687 78328.

    Yes! You can find them here.

    DELIVERY DETAILS

    Perishables

    Minimum order of ÂŁ60 Delivery cost of ÂŁ12.99

    Everything you order from the Butchery & Deli section comes in Eco-Friendly Wool Cool packaging to ensure freshness upon delivery. Learn more here…

     

    Non Perishables

    We aim to deliver 2 – 5 business days from the date of your order. For hand knitted items we ask for an additional 7 day prior to dispatch in order to ready your item.

    We send 48hr Royal Mail as standard. If you would like any alternative method please get in touch via email at hello@basecampnorthlakes.co.uk.

    Click & Collect (coming soon)

    We’re hoping to launch a click and collect service very soon. Further info on this to come 🙂

    TERMS AND CONDITIONS

    TERMS AND CONDITIONS

    Last updated November 16, 2022

    TABLE OF CONTENTS

    1. AGREEMENT TO TERMS

    2. INTELLECTUAL PROPERTY RIGHTS

    3. USER REPRESENTATIONS

    4. USER REGISTRATION

    5. PROHIBITED ACTIVITIES

    6. USER GENERATED CONTRIBUTIONS

    7. CONTRIBUTION LICENSE

    8. SUBMISSIONS

    9. THIRD-PARTY WEBSITE AND CONTENT

    10. SITE MANAGEMENT

    11. PRIVACY POLICY

    12. TERM AND TERMINATION

    13. MODIFICATIONS AND INTERRUPTIONS

    14. GOVERNING LAW

    15. DISPUTE RESOLUTION

    16. CORRECTIONS

    17. DISCLAIMER

    18. LIMITATIONS OF LIABILITY

    19. INDEMNIFICATION

    20. USER DATA

    21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    22. CALIFORNIA USERS AND RESIDENTS

    23. MISCELLANEOUS

    24. CONTACT US

    1. AGREEMENT TO TERMS

    These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Basecamp North Lakes (“Company,” “we,” “us,” or “our”), concerning your access to and use of the http://www.basecampnorthlakes.co.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in the United Kingdom and have our registered office at Basecamp North Lakes, Troutbeck, Penrith, Cumbria CA11 0SG. Our VAT number is 414279305. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

    Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
    The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
    The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
    The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

    2. INTELLECTUAL PROPERTY RIGHTS

    Unless otherwise indicated, the Site is our proprietary
    property and all source code, databases, functionality, software, website
    designs, audio, video, text, photographs, and graphics on the Site
    (collectively, the “Content”) and the trademarks, service marks, and logos
    contained therein (the “Marks”) are owned or controlled by us or licensed to
    us, and are protected by copyright and trademark laws and various other
    intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the
    Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms
    of Use, no part of the Site and no Content or Marks may be copied, reproduced,
    aggregated, republished, uploaded, posted, publicly displayed, encoded,
    translated, transmitted, distributed, sold, licensed, or otherwise exploited
    for any commercial purpose whatsoever, without our express prior written
    permission.
    Provided that you are eligible to use the Site, you are
    granted a limited license to access and use the Site and to download or print a
    copy of any portion of the Content to which you have properly gained access
    solely for your personal, non-commercial use. We reserve all rights not
    expressly granted to you in and to the Site, the Content and the Marks.
    3. USER REPRESENTATIONS

    By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
    If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
    4. USER REGISTRATION

    You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
    5. PROHIBITED ACTIVITIES

    You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
    As a user of the Site, you agree not to:

    • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

    • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

    • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.

    • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.

    • Use any information obtained from the Site in order to harass, abuse, or harm another person.

    • Make improper use of our support services or submit false reports of abuse or misconduct.

    • Use the Site in a manner inconsistent with any applicable laws or regulations.

    • Engage in unauthorized framing of or linking to the Site.

    • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

    • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

    • Delete the copyright or other proprietary rights notice from any Content.

    • Attempt to impersonate another user or person or use the username of another user.

    • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

    • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

    • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.

    • Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.

    • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

    • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

    • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.

    • Use a buying agent or purchasing agent to make purchases on the Site.

    • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

    • Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

    • Use the Site to advertise or offer to sell goods and services.

    • Sell or otherwise transfer your profile.

    6. USER GENERATED CONTRIBUTIONS

    The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
    • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

    • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.

    • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.

    • Your Contributions are not false, inaccurate, or misleading.

    • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

    • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

    • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

    • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

    • Your Contributions do not violate any applicable law, regulation, or rule.

    • Your Contributions do not violate the privacy or publicity rights of any third party.

    • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

    • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

    • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.

    Any use of the Site in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site.
    7. CONTRIBUTION LICENSE

    By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

    This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

    We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
    We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
    8. SUBMISSIONS

    You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

    9. THIRD-PARTY WEBSITE AND CONTENT

    The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

    10. SITE MANAGEMENT

    We reserve the
    right, but not the obligation, to: (1) monitor the Site for violations of
    these Terms of Use; (2) take appropriate legal action against anyone who, in
    our sole discretion, violates the law or these Terms of Use, including without
    limitation, reporting such user to law enforcement authorities; (3) in our sole
    discretion and without limitation, refuse, restrict access to, limit the
    availability of, or disable (to the extent technologically feasible) any of
    your Contributions or any portion thereof; (4) in our sole discretion and
    without limitation, notice, or liability, to remove from the Site or otherwise
    disable all files and content that are excessive in size or are in any way
    burdensome to our systems; and (5) otherwise manage the Site in a manner
    designed to protect our rights and property and to facilitate the proper
    functioning of the Site.

    11. PRIVACY POLICY

    We care about data privacy and security. Please review our Privacy Policy: https://basecampnorthlakes.co.uk/contact-us/. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United Kingdom. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Site, you are transferring your data to the United Kingdom, and you agree to have your data transferred to and processed in the United Kingdom.

    12. TERM AND TERMINATION

    These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME,
    WITHOUT WARNING, IN OUR SOLE DISCRETION.

    If we terminate
    or suspend your account for any reason, you are prohibited from registering and
    creating a new account under your name, a fake or borrowed name, or the name of
    any third party, even if you may be acting on behalf of the third party. In
    addition to terminating or suspending your account, we reserve the right to
    take appropriate legal action, including without limitation pursuing civil,
    criminal, and injunctive redress.

    13. MODIFICATIONS AND INTERRUPTIONS

    We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

    We cannot guarantee

    the Site will be available at all times. We may experience hardware, software,
    or other problems or need to perform maintenance related to the Site, resulting
    in interruptions, delays, or errors. We
    reserve the right to change, revise, update, suspend, discontinue, or otherwise
    modify the Site at any time or for any reason without notice to you. You agree that we have no liability
    whatsoever for any loss, damage, or inconvenience caused by your inability to
    access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be
    construed to obligate us to maintain and support the Site or to supply any
    corrections, updates, or releases in connection therewith.
    14. GOVERNING LAW

    These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law of your country of residence. Basecamp North Lakes and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Cumbria, which means that you may make a claim to defend your consumer protection rights in regards to these Terms of Use in the United Kingdom, or in the EU country in which you reside.

    15. DISPUTE RESOLUTION

    Informal Negotiations

    To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
    Binding Arbitration

    Any dispute arising from the relationships between the Parties to this contract shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Carlisle, United Kingdom. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of the United Kingdom.

    Restrictions
    The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

    Exceptions to Informal Negotiations and Arbitration
    The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
    16. CORRECTIONS

    There may be
    information on the Site that contains typographical errors, inaccuracies, or
    omissions, including descriptions, pricing, availability, and various other
    information. We reserve the right to
    correct any errors, inaccuracies, or omissions and to change or update the
    information on the Site at any time, without prior notice.

    17. DISCLAIMER

    THE SITE IS PROVIDED
    ON AN AS-IS AND AS-AVAILABLE BASIS. YOU
    AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE
    FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR
    IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT
    LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
    PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT
    THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY
    WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY
    FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2)
    PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM
    YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF
    OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL
    INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION
    TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH
    MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY
    ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF
    ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR
    OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE,
    OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A
    THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE
    APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A
    PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU
    AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE
    PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU
    SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

    18. LIMITATIONS OF LIABILITY

    IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US OR $50.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

    19. INDEMNIFICATION

    You agree to
    defend, indemnify, and hold us harmless, including our subsidiaries,
    affiliates, and all of our respective officers, agents, partners, and
    employees, from and against any loss, damage, liability, claim, or demand, including
    reasonable attorneys’ fees and expenses, made by any third party due to or
    arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

    20. USER DATA

    We will maintain
    certain data that you transmit to the Site for the purpose of managing the
    performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups
    of data, you are solely responsible for all data that you transmit or that
    relates to any activity you have undertaken using the Site. You agree
    that we shall have no liability to you for any loss or corruption of any such
    data, and you hereby waive any right of action against us arising from any such
    loss or corruption of such data.

    21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

    22. CALIFORNIA USERS AND RESIDENTS

    If any complaint
    with us is not satisfactorily resolved, you can contact the Complaint
    Assistance Unit of the Division of Consumer Services of the California
    Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N
    112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916)
    445-1254.
    23. MISCELLANEOUS

    These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

    24. CONTACT US

    In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

    Basecamp North Lakes
    Basecamp North Lakes
    Troutbeck
    Penrith, Cumbria CA11 0SG
    United Kingdom
    Phone: 017687 78328
    hello@basecampnorthlakes.co.uk

    Privacy Policy

    This privacy policy sets out how we use and protect any information that you give Basecamp North Lakes when you use this website.

    Basecamp North Lakes is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    Basecamp North Lakes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2022.

    What we collect

    We may collect the following information:

    • name and job title
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided. 
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@basecampnorthlakes.co.uk


    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish for this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Basecamp North Lakes, Cocklakes House, Troutbeck, Penrith, Cumbria, CA11 0SG.

     

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.